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[accordion action="new accordion" title=" How can I apply my discount code? "] On mobile : when processing your purchase to enter your discount code on your mobile, You must complete the information until you reach the payment tab , where a box appears where you can enter the code and validate it. The discount will be applied to your purchase before you choose the payment method for your product.
On your computer : For purchases made on your computer, you can validate your code in the right column of the tab where you can enter your shipping information. [accordion action="end accordion"]
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[accordion action="new accordion" title="How much are the shipping costs?"]Shipping costs are free Within the Iberian Peninsula and the Balearic Islands, if your order includes items over €50. For other territories and countries, different rates apply:
- Canary Islands: €19
- Europe: €25
- Other destinations: €50
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[accordion action="new accordion" title="How long will it take for my order to arrive?" ] The product will be delivered to the customer's home within 24 to 72 hours, except if the order is placed after 5:00 p.m. on Friday (considered a weekend order), which may take until Monday or Tuesday depending on the date and time of the order. [accordion action="end accordion"]
[accordion action="new accordion" title="What payment methods are accepted?"] Consuela Store accepts payments via bank cards and PayPal, as well as installment payments via Klarna. [accordion action="end accordion"]
[accordion action="new accordion" title="How can I confirm that an order has been placed successfully?"] When you make a purchase, you'll receive a confirmation email with your order details. You can also check your order history in your customer area.[accordion action="end accordion"]
[accordion action="new accordion" title="How to make a return?" ] To make returns you have three options:
1. Send the package yourself
2. Let us handle the shipping for €5 for customers who paid for shipping, and €10 for orders shipped for free.
3. Return it to our physical store completely free of charge.
Prepare your order for shipping using its original packaging. Send us an email to info@consuelastore.com indicating that you want to return it and the order number, and we'll help you through all the steps . Remember that the items must be in perfect condition. [accordion action="end accordion"]
[accordion action="new accordion" title="How many days do I have to make an exchange or return? " ] You can exchange or return items you do not want through Consuela Store within 14 calendar days of receiving the order . Send us an email indicating the order number and whether you want an exchange or return. [accordion action="end accordion"]
[accordion action="new accordion" title="Where is our physical store? What are the hours?"] Our store is located in the Centro district, at 3 Augusto Figueroa Street, very close to the Gran Vía metro station. We are open Monday through Saturday, from 11:00 a.m. to 9:00 p.m. The store is closed on Sundays. [accordion action="end accordion"]
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